Research Guide

User-Centered Research

Research helps us understand user needs, validate solutions, and create better government services.

User Research Methods

Discovery Research

• Contextual inquiry
• User interviews
• Surveys
• Analytics review

Usability Testing

• Task analysis
• Think-aloud protocols
• A/B testing
• Accessibility testing

Best Practices

Research Excellence

• Start research early
• Include diverse participants
• Document findings
• Share insights
• Iterate based on feedback