User Testing Guide
Testing with Users
User testing ensures our content meets user needs and helps us create more effective government communications.
Core Principles
Early and Often
- Test throughout development
- Regular feedback cycles
- Iterate based on findings
- Continuous improvement
Diverse Perspectives
- Include all user groups
- Consider accessibility
- Test edge cases
- Varied scenarios
Structured Approach
- Clear objectives
- Consistent methods
- Documented results
- Actionable insights
Testing Methods
Usability Testing
- Task completion
- Think-aloud protocols
- Error analysis
- User satisfaction
Comprehension Testing
- Readability
- Understanding
- Clarity checks
- Knowledge retention
Accessibility Testing
- Screen readers
- Keyboard navigation
- Color contrast
- Plain language
💡 Testing Tip
Focus on observing what users do, not just what they say. Actions often reveal more than words.
Best Practices
Testing Excellence
- Plan tests carefully
- Record observations
- Analyze patterns
- Share findings
- Make improvements